Every complaint your customers made this quarter, grouped, ranked, with revenue attached.
ProductLlama brings support tickets, reviews, call notes and churn surveys together, groups them by the underlying problem and attaches the revenue of the customers who raised each one.
No account. No card. No sales call.
- Clustered by problem, not by keyword
- Revenue attached to every theme
- Links back to the verbatim source
The problem
Customer feedback arrives in support tickets, app store reviews, sales call recordings, churn surveys, community posts and account manager notes. Different people read each channel and each forms an impression.
Nobody aggregates it, so the roadmap follows whoever argued most persuasively in the meeting, and the problem costing the most revenue goes unnoticed.
Who it is for
Product leaders
Heads of product at 100 to 3,000 person software and subscription companies who set the roadmap.
Heads of customer experience
Leaders whose feedback arrives through six channels and is synthesised by nobody.
Could you name the complaint costing you the most revenue right now?
Answer fifteen questions about how customer feedback from each channel is read, grouped, valued and brought to the roadmap. See how much of it is synthesised and where it is lost. Runs in your browser. No account, no card, no call.
Method: yes scores a question in full, partly scores half and no scores nothing. Each is weighted from one to three by how much it affects whether a costly problem gets noticed, and the score is the weighted share, as a percentage. Unanswered questions are left out.
Feedback from every channel, ranked by what it costs
ProductLlama ingests feedback from every channel, groups it by the underlying problem and puts customer counts and revenue against each theme.
Every channel ingested
Feedback from every channel is brought together, instead of being read separately by different people.
Clustered by underlying problem
Feedback is grouped by the problem behind it rather than the words used, which is where keyword tagging fails.
Customers and revenue per theme
Each theme shows how many customers raised it and how much revenue those customers represent.
Churn and expansion signals
See how strongly each theme correlates with churn and with expansion.
Emerging themes surfaced
New and emerging themes are surfaced as they appear, not at quarterly review.
Read the original words
Every theme links to the original feedback, so a product manager can read the actual words.
Pricing
The Feedback Autopsy is free. Monthly plans are priced by how many sources you connect.
Feedback Autopsy
Ranked themes with volume and revenue attached.
- The three fastest-growing emerging problems
Three sources
Continuous ingestion from three sources.
- Themes clustered by problem
- Emerging themes surfaced
- Links to the verbatim source
Unlimited sources
Every source, with revenue attribution.
- Unlimited sources
- Revenue attribution
- Integrations
Enterprise
Call transcripts and data residency.
- Call transcript analysis
- Data residency
Prices in USD.
How it works
ProductLlama, from the first step to the result.
- 1
Upload an export
Six months of support tickets and reviews, for a free Feedback Autopsy.
- 2
See the ranked themes
With volume and revenue attached.
- 3
Connect your sources
For continuous ingestion.
- 4
Catch emerging problems
New themes are surfaced as they appear.
Questions people actually ask
- What is the free Feedback Autopsy?
- Upload an export of the last six months of support tickets and reviews. It returns the ranked themes with volume and revenue attached, and the three emerging problems that have grown fastest recently.
- How is this different from keyword tagging?
- It clusters feedback by the underlying problem rather than by the words used, which is exactly where keyword tagging fails.
- How is revenue attached to a theme?
- Each theme is quantified by how many customers raised it, how much revenue those customers represent, and how strongly it correlates with churn and expansion.
- Can I read the original feedback?
- Yes. Every theme links back to the verbatim source.
- When do new problems show up?
- As they appear, rather than at quarterly review.
- What does it cost?
- 690 dollars a month for continuous ingestion from three sources, or 1,890 dollars a month for unlimited sources with revenue attribution and integrations.
- Does it analyse sales call transcripts?
- Call transcript analysis is part of the enterprise plan, which also offers data residency.
- Why should I trust the feedback synthesis check?
- The score comes from your answers, worked out in your browser. It does not read any feedback; the free Feedback Autopsy ranks themes by volume and revenue from an export of six months of support tickets and reviews.
Could you name the complaint costing you the most revenue right now?
Answer fifteen questions about how customer feedback from each channel is read, grouped, valued and brought to the roadmap. See how much of it is synthesised and where it is lost. Runs in your browser. No account, no card, no call.
Open the free toolIt runs in your browser. ProductLlama never sees your inputs.