Pricing

Questions people actually ask

What is the free Feedback Autopsy?

Upload an export of the last six months of support tickets and reviews. It returns the ranked themes with volume and revenue attached, and the three emerging problems that have grown fastest recently.

How is this different from keyword tagging?

It clusters feedback by the underlying problem rather than by the words used, which is exactly where keyword tagging fails.

How is revenue attached to a theme?

Each theme is quantified by how many customers raised it, how much revenue those customers represent, and how strongly it correlates with churn and expansion.

Can I read the original feedback?

Yes. Every theme links back to the verbatim source.

When do new problems show up?

As they appear, rather than at quarterly review.

What does it cost?

690 dollars a month for continuous ingestion from three sources, or 1,890 dollars a month for unlimited sources with revenue attribution and integrations.

Does it analyse sales call transcripts?

Call transcript analysis is part of the enterprise plan, which also offers data residency.

Why should I trust the feedback synthesis check?

The score comes from your answers, worked out in your browser. It does not read any feedback; the free Feedback Autopsy ranks themes by volume and revenue from an export of six months of support tickets and reviews.